1. Introduction

Welcome to ZED-ONLINE! These Terms of Use govern your access to and use of our website and live learning platform. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

2. Definitions

In these Terms:

• "Platform" refers to the ZED-ONLINE website and services.
• "User," "you," and "your" refer to individuals who access or use our platform.
• "Services" refers to the live chat learning sessions, educational content, and other features we offer.
• "Teacher" refers to educators who provide instruction through our platform.
• "Content" refers to all materials, information, and resources available on our platform.

3. Account Registration

To access certain features of our platform, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information.
• Maintain and update your account information.
• Keep your password confidential and secure.
• Accept responsibility for all activities that occur under your account.

We reserve the right to disable any account if we believe you have violated these Terms.

4. User Conduct

When using our platform, you agree not to:

• Violate any applicable laws or regulations.
• Impersonate another person or entity.
• Harass, abuse, or harm others.
• Share inappropriate, offensive, or illegal content.
• Attempt to gain unauthorized access to any part of the platform.
• Interfere with the proper functioning of the platform.
• Engage in any activity that disrupts the learning experience.

5. Educational Services

Our platform provides live educational sessions with qualified teachers. Regarding these services:

• Session scheduling is subject to teacher availability.
• We strive to maintain high-quality instruction but cannot guarantee specific educational outcomes.
• Students must arrive on time for scheduled sessions.
• Cancellation policies will apply as specified at the time of booking.

6. Payments and Refunds

By purchasing services on our platform:

• You agree to pay all fees in full as specified at the time of purchase.
• All payments must be made in advance of receiving services.
• Refunds are available according to our refund policy, which may vary by service type.
• We reserve the right to change our pricing with appropriate notice.

7. Intellectual Property

All content on our platform, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of ZED-ONLINE or our content suppliers and is protected by Tunisian and international copyright laws.

You may not:

• Reproduce, distribute, or publicly display any content from our platform without permission.
• Use our content for commercial purposes.
• Remove any copyright or proprietary notices from materials on the platform.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and disclose information about you.

9. Limitation of Liability

To the maximum extent permitted by law, ZED-ONLINE shall not be liable for:

• Any indirect, incidental, special, or consequential damages.
• Loss of profits, revenue, data, or business opportunities.
• Any damages resulting from interruption of service or technical issues.
• Actions or content of third parties, including teachers and other users.

10. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use our services will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes through our platform. Your continued use of our services following any changes indicates your acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by the laws of Tunisia, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Tunisia.

13. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: contact@zed-online.com
• Phone: +216 99 219 994
• Address: Sidibouzid, Tunisia