Introduction

Welcome to ZED-ONLINE! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our live chat learning platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our platform.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on our platform, express an interest in obtaining information about us or our services, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us, but typically includes:

• Personal Information: Name, email address, phone number, and billing information.
• Profile Data: Your username, password, educational background, areas of interest, and profile picture.
• Usage Data: Information about how you use our website and services, including your interactions with teachers, course participation, and performance metrics.
• Technical Data: IP address, browser type, device information, and cookies.

How We Use Your Information

We use your information for various purposes, including:

• To provide and maintain our services
• To process payments and manage your account
• To connect you with appropriate teachers
• To improve our platform and user experience
• To communicate with you about your account, our services, and promotional offers
• To ensure compliance with applicable laws and regulations

Information Sharing

We may share your information with:

• Teachers on our platform (limited to what is necessary for educational purposes)
• Service providers and business partners who help us deliver our services
• Legal authorities when required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information. However, please understand that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access your personal data
• The right to correct inaccurate or incomplete information
• The right to delete your personal data
• The right to restrict or object to processing of your data
• The right to data portability

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

Contact Us

If you have questions or concerns about this privacy policy or our practices, please contact us at:

• Email: contact@zed-online.com
• Phone: +216 99 219 994
• Address: Sidibouzid, Tunisia